Thank you for shopping with Orixa by V. Thibes! We’re committed to getting your order to you as quickly and efficiently as possible.

Please review our shipping policy below:

PROCESSING TIME:
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during holidays, sales, or new collection launches, processing times may be extended slightly due to increased order volume.

DOMESTIC SHIPPING (USA):
We offer Standard Shipping via USPS or UPS, with delivery typically taking 3–7 business days after processing.
•    Standard Shipping (USA): Flat rate of $7.99
•    Free Shipping: Orders over $100 (before tax)

INTERNATIONAL SHIPPING:
Yes, we ship worldwide!
•    International Shipping rates vary by destination and will be calculated at checkout.
•    Delivery times vary, typically ranging from 7–21 business days depending on location and customs processing.

Please note: Orixa by Thibes is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

TRACKING YOUR ORDER:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to become available.
If you haven’t received your shipping confirmation within 5 business days of placing your order, please contact us at info@orixabyvthibes.com.

LOST OR STOLEN PACKAGES
Orixa by Thibes is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. Please ensure your shipping address is correct and secure. If you believe your package was lost or stolen, we recommend contacting the shipping carrier to file a claim.

QUESTIONS?
If you have any questions or concerns about shipping, feel free to contact us:
📧 info@orixabyvthibes.com
📍 Orixa by V. Thibes
12348 Ventura Blvd, Suite 435
Studio City, CA 91604
United States

Thank you for shopping with us and supporting Orixa by V. Thibes.